All bookings made via this website and the contractual relationship have been entered into with Nepal Inside Out Treks & Tours Pvt. Ltd., Kathmandu, Nepal.
These travel conditions govern the relationship between you, our customer and ourselves, the travel agency Nepal Inside Out Treks & Tours Pvt . Ltd.
These travel conditions and the contract are subject to Nepalese law.
BOOKING A TRIP/ BOOKING CONFIRMATION
A ‘Journey’ refers to a product, itinerary or activities that you buy from us, such as trekking, roundtrip, other trips, expeditions and/or others, as mentioned on our website.
To definitively book your trip, please provide us with the completed electronic booking form. Then you pay the deposit.
Your booking request will be confirmed with your invoice, which you can expect in your inbox within three working days after completing the booking form. Submitting the booking form automatically means that you have read and understood these travel conditions (these can be consulted before booking, via the link mentioned on your offer) and that you agree to them.
By submitting or sending the booking form, you accept that our agency, the group leader or the guides have absolute authority to make decisions for an individual or a group in the interest of general health, safety or well-being.
Modification of travel elements
Would you like to make a change after booking your trip? Then we will check if this is possible and we will do the necessary. It is possible that extra costs will be charged for this.
Under no circumstances can we be held liable for the consequences of any strikes, industrial actions, wars, riots, illness, quarantine, government intervention, weather conditions or other cases of force majeure affecting your booking.
At the time of booking the trip you pay a deposit or deposit of 20% of the trip and domestic flights. For last minute trips this may be a different percentage. This will then be clearly stated on your travel proposal. We expect this payment within 5 days after sending the invoice. Your booking is only final when we have received the deposit / deposit.
All payments will be made by bank transfer. The details of the bank account to which you may pay are listed on your invoice. Exchange and other costs for international payments are for your account.
Payment of the balance
You pay the remaining amount (80%) at least 4 weeks before your arrival in Nepal. We will not send a second invoice for payment of this balance.
If we don’t receive this money or don’t receive it on time, we have the right to cancel your reservation.
Exceptionally it is possible to pay this balance in cash upon arrival in Nepal. This is only possible if it has been explicitly approved in writing by the managing director of Nepal Inside Out.
Special conditions in the light of COVID-19
For bookings in 2021 only, we apply flexible payments. You can cancel or move your trip at no cost until 1 week before your arrival in Nepal.
Visa and international passport
You make sure you have a valid passport that is still valid for at least 6 months after the end of your trip. For travelling in Nepal you need a visa. You can easily arrange this through the Embassy or Consulate of Nepal in your home country. It is your responsibility to have the necessary visa.
Nepal Inside Out does not offer travel or cancellation insurance.
A valid travel insurance with sufficient coverage is mandatory for all our travelers. Your travel insurance covers accident, injury, illness and death, medical expenses, including pre-existing medical conditions, emergency repatriation (including helicopter and air ambulance rescue) and your personal liability. We have the right to cancel your trip or refuse your participation, without entitlement to reimbursement, if you are unable to provide us with proof of your travel insurance.
We also recommend cancellation insurance or insurance against loss of your luggage and personal belongings.
We cannot be held liable if you die, suffer an injury or disorder, fall ill, suffer emotional or psychological or other damage during your trip.
Medical conditions and special requirements
You must inform us in writing of any medical condition, physical disability and/or any other mental or physical condition affecting your fitness to travel, at the latest at the time of booking. If you fail to do so and we establish on the spot that you are unable to travel as a result, we may refuse to allow you to travel, without any right to reimbursement.
Some trips in Nepal, may be unsuitable for you due to your age, mobility, pregnancy, physical or mental illness or lack of experience in case of very difficult treks. It is your responsibility to check and assess this before booking.
Do you have any special requirements? These can be discussed. We will do our best to accommodate them, but they are not part of our travel agreement.
General cancellation conditions
Valid cancellation is done by e-mail to our agency after which we confirm receipt. The date we receive your cancellation request will be the date eligible for your cancellation charge.
The following cancellation fees will apply:
1. If you leave voluntarily after the start of your trip, you will not receive any refund. Even if certain services are not used by you during the journey (e.g. activity, accommodation, transport, meals, etc.), you will not be reimbursed.
2. If the travel agency cancels the trip, you are entitled to a refund of all amounts paid to us. If the cancellation is due to circumstances beyond the control of the travel agency and the cancellation is covered by the travel insurance, you will not be reimbursed. You cannot claim loss of enjoyment or any other compensation for costs already incurred.
3. If you cancel your trip up to 28 days (4 weeks) before the departure of the trip, we will keep the paid advance/deposit of 20% to cover the costs we already incurred in preparing your trip. The rest of the amount (80%), if already paid to us, will be refunded as soon as possible.
4. If you cancel the trip 28 days to 14 days before departure you will lose 50% of the trip, and we will refund you 50%.
5. When you cancel 13 days to 7 days before arrival, you lose 70% of the amount, so you only get a 30% refund.
6. From 6 days before arrival, the cancellation fee is 100% and we do not make any refunds.
We strongly recommend that you take out cancellation insurance at the time of booking your trip.
Special conditions in the light of COVID-19
In case your booked trip cannot go ahead due to Covid-19, different, more flexible rules apply.
For bookings in 2021 only, we apply flexible cancellations. You can cancel or move your trip at no cost until 1 week before your arrival in Nepal.
FLIGHT DELAY AND CHANGE OF TRAVEL ROUTE
Flight delays on domestic flights
In the mountains it is always an adventure and the weather is very unpredictable. Bad weather in the mountains can cause delays to your domestic flight.
In the case of a delayed domestic flight at departure, we will organize an overnight stay and meals for you, as provided for in your program. No refunds will be made.
In the case of a delayed return flight, we will only take care of your accommodation and meals if you booked your overnight stay with us after the flight. If this is not the case, you will pay for your accommodation and meals yourself.
If you would like to make alternative arrangements to deal with your flight delay, such as a helicopter flight or a jeep ride, you will have to pay the additional costs immediately on site.
Under no circumstances will we be liable for additional costs if you miss your international flight as a result. However, we will help you to find the best possible solution for you.
Changes to your itinerary
Our agency and guides will do their utmost to make sure you reach all your travel goals and your trip goes as planned.
However, Nepal is a country in full development. So it is best to keep in mind that there are always changes possible in your travel schedule due to unforeseen circumstances (e.g. strike, landslide,…). In case of changes, we offer an equivalent alternative, but do not make refunds.
If you have a complaint or if you are dissatisfied with something during your trip, report this orally to your guide or group leader immediately. He or she will immediately try to find an acceptable solution.
If you are travelling without a guide, please send an email or message via Whats App to our agency as soon as possible.
If you feel that the solution offered is not sufficient or if you are still dissatisfied, write down your complaint and hand it over to your (main) guide or group leader.
We strive to find a solution that is acceptable to you on the spot, which is only possible if you notify us in writing and in good time.
However, if you feel that your complaint has not been dealt with sufficiently during your trip, please send your complaint to us by e-mail at firstname.lastname@example.org. This within 28 days after the last day of your trip.
– Travel conditions last updated on 18/07/2020 –
Protection of personal data
All personal information we receive from you for organizing the trip, we protect as a good family man. We use online security measures to protect our electronic system against the loss, misuse and alteration of personal information that our system uses.
Sharing and use
We do not share, sell or rent out any individual personal information without your prior consent unless ordered to do so by a court of law. Personal information provided to us is only available to our employees and our suppliers. The latter may also not use your data for other purposes.
There are 2 possibilities why you will receive an e-mail from us:
(a) your email address with us is listed as someone who has explicitly shared this address for the purpose of receiving information in the future (“opt-in”), or
(b) you registered with us when applying for a travel proposal or when you booked a trip with us.
We limit the frequency of our general information mailings to a maximum of 6 times a year.
If you no longer wish to receive emails from us, just send us an email that you would like to be removed from our mailing list. We will do the necessary for this immediately.